Order Management Specialist

Order Management Specialist

Jet Park, Gauteng

About Us

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest.

Job Summary

The role requires close collaboration across multiple teams to track order progress, identify potential risks early, and resolve any barriers that may impact delivery. This includes managing customer queries, investigating and resolving claims, supporting accurate billing, and maintaining clear and timely communication with customers at all times.

The Order Management Specialist reports to the CX Supervisor and is expected to take a proactive, solutions-focused approach, working across functions to keep orders moving and continuously improving how we support our customers.

Responsibilities