Order processing Assistant - Own Visa

The Order Processing Assistant is responsible for ensuring that all customers orders are processed and sent within the given timeframe. This includes understanding sales and managing relationships with assigned customer areas and product range.

• Respond to customer inquiries (emails, phone, and fax) using best practice guidelines, approved scripts and process guidelines.
• Monitor the general order‑receiving email ID and ensure 100% of orders are processed in the ERP system before the cutoff time.
• Perform daily checks for duplicate, missing orders and item changes.
• Ensure close coordination with Sales, Warehouse, Distribution and Finance for 100% delivery.
• Responsible for daily closing procedures, including reconciliation of processed orders vs. orders received via email, phone or fax.
• Track pending orders daily and coordinate with the distribution team to ensure delivery.
• Investi...