Outbound Calls Dialler Manager

Outbound Calls Dialler Manager – US Outbound Call Center

Location: Mohali (Work From Office)
Shift: US Night Shift
Employment Type: Full-Time
Working Days: 5 Days/Week
Salary: ₹8 LPA – ₹12 LPA
Experience Required: 6–10 Years (International US Outbound Call Center)

Role Overview

We are hiring a highly analytical and execution-driven WFM cum Outbound Dialler Manager to lead end-to-end workforce planning, real-time operations, and outbound dialler strategy.

This role is critical to maximizing contact rates, agent productivity, conversions, SLA adherence, and revenue performance by integrating forecasting, scheduling, real-time decision-making, and dialler optimization.

You will work at the intersection of Operations, Sales, Technology,...