Outbound Contact Specialist Melbourne, FL

At Percepta, we bring first-class service across each market we support. As anOutbound Contact SpecialistinMelbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 

In this role, an Outbound Contact Specialist will contact customers by making outbound calls. The Outbound Contact Specialist will follow initial scripts when first engaging with the customer to advise of some of the different programs, tools, and opportunities offered by the brand. The Outbound Contact Specialist will address a range of questions by carefully listening to the customer and leveraging skills learned during training combined with knowledge base tools to ensure the customer’s questions are handled appropriately. Excellent customer service skills and solid problem-solving abilities are essential for success in this role.

Customer interac...