Outpatients Booking Coordinator – Band 4 – Guildford

Contract Type: 0

Salary: £29812 – £32715

Partner Org: Royal Surrey County Hospital

Overview

As the Booking Coordinator, your responsibilities include booking new or follow‑up appointments and clinics for various specialties within local and national booking guidelines. You will provide excellent customer service to patients, showing empathy and understanding of their situation. Daily tasks involve liaising with outpatient reception teams, secretaries and other internal stakeholders in the hospital.

You will work in a calm, logical and methodical way, multi‑tasking on a variety of urgent queries. You must be familiar with the Data Protection Act and maintain patient confidentiality. The department operates in line with government targets around patient waiting time and is suitable for someone accustomed to challenging yet rewarding targets.

Main duties of the job

The successful candidate will have clear, concise verbal an...