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Owned Media Lead

H&M

Shanghai, Shanghai, China full-time June 19, 2026
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Opportunity Description

Job Description

WHAT YOU’LL DO

CRM Planning & Channel Execution

  • Plan and optimize communication across CRM channels (Email, Push, and when applicable SMS and Whatsapp) in line with the local marketing calendar
  • Leverage the Marketing Automation Platform (MAP) to enable data‑driven, automated customer journeys and campaign communications across CRM channels
  • Oversee Global E‑mail and Push activities to ensure global and local comms. are aligned                    

Customer Data, Content Personalization & SEO

  • Use customer data and segmentation to deliver personalized and relevant content that drives conversion and membership growth
  • Support Commercial team with SEO actions

Cross‑Functional Collaboration & Membership Activation

    full-time Advertising, Marketing, Promotions, Public Relations, and Sales Managers

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