Opportunity Description
Job Description Parent Liaison
- Parental liaison, reception duties, facilitating parent and agent enquiries
- Update all parent contact information and interactions at all times
- Ensure all new enquiries are followed up by phone or email within one working day. Follow-ups should be regular and consistent. Reminders should be sent to prospective parents before a school tour with all relevant details using the CRM calendar tool to do so.
- During tours, ensure that you share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high quality experience
- Post school tour; ensure a post tour email is sent within one working day after the school tour. Use templates in the CRM library and include relevant information/articles/videos etc to strengthen conversions
- Track/note/update all comments within the CRM in a timely manner. All contact and deal inform...
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