Opportunity Description
About the Role
As a Partner Experience Manager (PX Maestro), you will orchestrate client success from onboarding to process improvements, ensuring everything runs like clockwork.
Location & Employment
Full-time, onsite – JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu
Key Responsibilities
- Draft Master Services Agreements (MSA) and Position Descriptions (PD) based on client needs.
- Lead client onboarding, including intro meetings, documentation, and action item tracking.
- Develop and execute training plans, ensuring trainees are equipped with the right skills and knowledge.
- Monitor KPIs and SLAs, providing daily, weekly, and monthly performance reports.
- Manage client communication, including weekly updates, monthly invoices, and payment follow-ups.
- Oversee team performance, conduct annual reviews, and ensure engagement in company activities. ...
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