Parts Support Analyst at PBS Systems

Elevate your customer service skills with PBS Systems as a Parts Support Analyst in Calgary, AB. This full-time role involves providing essential assistance in our software's Parts module.

As a Tier 1 Parts Customer Service Representative, your focus will be on delivering outstanding support to both new and existing clients. You'll assist with software installations, training sessions, and handle inquiries through various communication channels effectively. This role demands a commitment to customer satisfaction and continuous improvement in service delivery.

Key Responsibilities: • Handle incoming support requests through phone, email, and chat • Log and document customer interactions in the ticketing system • Collaborate across teams to enhance service efficiency • Identify and implement process improvements for clients • Maintain up-to-date knowledge of software enhancements

Requirements: • High school diploma and valid Driver's license • Excellent compute...