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Passenger Relations Officer

Singapore Airlines

Singapore, Singapore, Singapore Full-time June 09, 2026
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Opportunity Description

Job Description


The successful candidate will be part of Premium Passenger Services (Airport Operations) unit in SIA's Customer Services & Operations Division. The successful candidate will be part of a dynamic team managing the day-to-day operations of the SIA flagship SilverKris Lounge as well as rendering First Class service to our premium passengers. He/she must possess team spirit to handle operational issues together internally and across departments, and have a keen service-oriented attitude to ensure that all passengers’ needs are met and even exceeded.

Key Responsibilities

  • Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL)

  • Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport

  • Handle and resolve escalated passenger complaints

  • Perform backroom duties such as monitoring flights and liaising...
  • Full-time Air Transportation Workers

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