Passenger Service Agent Seasonal Lead

The Passenger Service Agent Seasonal Lead is responsible for coordinating daily passenger service operations to ensure safe, compliant, and efficient service delivery in support of airline partners. This role provides front-line leadership, assigns work, and supports team performance while maintaining a high standard of customer service during the seasonal period of May 15th through September 30th.

This is an hourly, non-exempt position.

**Reporting Structure**

This position reports directly to the Passenger Service Manager and coordinates with the PSA Seasonal Supervisor. The role supports operational standards and may receive functional direction from the Director of Passenger and Flight Operations.

**Responsibilities**

+ Coordinate and oversee Passenger Service Agent staffing to ensure adequate operational coverage.
+ Assign, direct, and monitor daily tasks to support operational performance and service standards.
+ Serve as a point...