Patient access representative

The Patient Access Representative is located at our administrative office in our centralised call centre. This role encompasses all of the ways we interact with patients, including answering and routing incoming calls for Mosaic Community Health in a timely, professional and courteous manner. It also involves providing service to patients by answering questions, making appointments, entering documentation, and routing encounters appropriately using electronic health record (EHR) software. The role requires establishing new patients over the phone prior to their first appointment and handling pre‑registration and pre‑verification for all patients, whether new or established.

Responsibilities Answer all incoming calls, transfer and/or route messages to the appropriate clinic, pool, or individual Answer questions providing timely, accurate, and quality customer service Schedule patients in accordance with established provider schedules and clinic protocols Promote, educate, and t...