Patient Administrator

Responsibilities

• Ensure the reception desk is always manned, greet patients, usher and guide them according to clinical pathways, and respond to their needs promptly.
• Communication: Provide accurate verbal and written information, answer queries about services, and handle telephone inquiries professionally and politely within five rings, adhering to established protocols.
• Patient Safety and Feedback: Ensure patient and visitor safety by following emergency protocols and encourage feedback through satisfaction surveys.
• Payment Management: Collect payments accurately at the cash desk and double-check doubtful transactions.
• Administrative Support: Assist the Administrator Manager with smooth administrative operations, maintain the availability of medical notes, and organize documents effectively.
• Confidentiality and Compliance: Uphold privacy, dignity, and confidentiality in all interactions, ensuring compliance with ...