PATIENT APPOINTMENT SCHEDULER:REFERRAL COORDINATOR

The Patient Appointment Scheduler role serves as the first point of contact for patients referred to the practice by outside providers, employers, urgent care centers, hospitals, athletic trainers, and other referral sources. This role is responsible for accurately entering referral information into the electronic medical record (EMR), initiating patient outreach through automated text messaging and phone communication, and coordinating timely appointment scheduling for orthopedic care.

The ideal candidate is highly organized, customer-service oriented, and comfortable managing a high-volume inbound referral and call environment while ensuring an exceptional patient experience.