Patient & Clinician Services Manager – VIC & QLD

You'll be the connective tissue between patients, clinicians, and clinic operations across our VIC and QLD sites. Your focus will be on delivering a genuinely outstanding patient experience — from first contact through to treatment — while ensuring our doctors are well-supported and our compliance obligations are met.

You'll work closely and report into the Director of Operations.

What you'll be responsible for

Exceptional patient care — owning the patient experience end-to-end, from initial enquiry and conversion through to active treatment, including follow-up of stalled patients and resolution of complaints with empathy and speed

Doctor satisfaction — acting as the primary point of liaison for clinicians across VIC and QLD, coordinating smooth doctor onboarding and making sure day-to-day clinician support runs without friction

Compliance & governance — main...