Patient Experiece and Operations Lead

About the Role

We're looking for a driven, people-first professional to take ownership of day-to-day clinic operations, someone who brings structure, warmth, and commercial awareness to everything they do. This is a hands-on leadership role at the heart of our clinic. You will be seconded to a specialist orthopaedic clinic, working closely with a multidisciplinary team to deliver exceptional patient care and seamless clinic operations.

Key Responsibilities

. Lead daily clinic operations, including patient registration, scheduling, and flow management

. Champion an exceptional patient experience and handle feedback with professionalism and care

. Manage patient communications across WhatsApp, phone, and email promptly and effectively

. Serve as the bridge between patients, clinicians, and administrative staff

. Oversee insurance claims, Medisave, and Letter of Guarantee processes (full training provided) ...