Patient Experience Officer

Patient Experience Officer

Full-time / 40 hours per week

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary:
Serves as the system level lead for patient experience data analytics and performance insight across Summa Health. Provides leadership and expertise in the collection, analysis, interpretation, and trending of patient, consumer, and member experience data to identify improvement opportunities and performance gaps. Leads the development and prioritization of data informed patient experience improvement initiatives that support organizational goals and measu...