Patient Relations - Feedback Cell

Job Title:

Patient Relationship Executive

Function / Department:

Quality Improvement & Feedback Cell

Sub-functional Area: Patient Feedback

Reports To:

Lead Patient Feedback

Job Purpose:

Responsible for delivering unique and personalized patient experience services to enhance the stay/visit of patients at RFH, thereby improving overall patient satisfaction and Net Promoter Score (NPS).

Key Accountabilities & Responsibilities:

Customer

• Investigate patient/family complaints, concerns, and feedback related to care, quality, hospital policies, and conflict resolution across inpatient, outpatient, EMS, EHC, and homecare services.
• Ensure comfortable visits or stays through effective coordination with hospital departments.
• Take patient/relative feedback, coordinate ...