Patient Representative

Summary This position is located at the Adam Benjamin Jr. Outpatient VA serving as a Facility Patient Advocate responsible for coordinating complaint resolution by working with facility staff to help resolve issues and concerns and ensuring communication with patients about their experiences. Responsibilities Major duties and responsibilities include: Manages the facility Veteran Centered Complaint Resolution (VCCR) process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements. Assists Service-Level Advocates (SLAs) and front-line staff in resolving issues and addressing more complex complaints. Explores all avenues to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution. Proactively identifies existing or potential problem areas and suggests solutions or alternatives to existing procedures which contribute to these problems. Serves as the liaison between the facility, pat...