Patient Scheduler/ Appointment Setter (Healthcare Account)

About the Role

We are looking for a Patient Care Administrator to join our Patient Engagement Centre (PEC), providing essential support to patients throughout their healthcare journey. From the first referral to the final report, you will ensure our patients receive accurate, timely, and compassionate care. This role offers an opportunity to make a real impact on the delivery of high-quality healthcare services.

Key Responsibilities

• Provide administrative support to manage the patient journey efficiently.
• Schedule patient appointments and liaise with referrers.
• Maintain accurate patient records and internal databases.
• Escalate issues promptly and adhere to quality assurance standards.
• Build and maintain strong relationships with patients and key stakeholders.
• Input referral information and ensure transactions meet Service Level Agreements (SLAs).
• Commu...