Patient Services Coordinator (Albany, NY).

Responsibilities

• Receive all patients into the clinic according to standards set forth by the company.
  
  
  
  • Acknowledge patients when they arrive. Stand up to greet and offer assistance, coffee and refreshments.
  
  
  • Answer phones promptly using standard greeting, listen empathetically and follow phone script.
  
  
  • Place same-day follow-up calls to new patients scheduled and those who did not show or cancelled their appointments.
  
  
  
  


• Facilitate a concierge-level patient experience in the front office.
  
  
  
  • Keep office neat, clean and current.
  
  
  • Prepare coffee and refreshments every morning.
  
  
  • Review charts for upcoming patient appointments using company checklist.
  
  
  • Lead Morning Huddle on behalf of Clinic Team at the start of each day.
  
  
  • Administer patient intake forms at check-in. Review and update PMS as needed.
  
  
  • Participate as needed ...