Patient Services Representative- ENT Mercy

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UPMC Mercy is seeking a friendly and detail-oriented Patient Services Representative to support our ENT practice. This role is essential in delivering excellent patient experiences through front-end operations such as scheduling, registration, check-in/check-out, and patient communication in a fast-paced clinical environment. The position is Monday through Friday, 8:00 a.m. to 4:30 p.m. and is primarily based at Mercy. Minimal travel may be required on an as-needed basis to provide coverage at other ENT locations.

Responsibilities:

+ provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration i...