Patient Services Support Representative

**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Call Center SQL-Ref Lab

**Work Shift:**

Day

**Job Category:**

Phlebotomy

**POSITION SUMMARY**

This position is responsible for assisting patients with troubleshooting/navigation portal support, i.e. login, password reset, creating account. This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional patient customer service. This position is able to proficiently handle responding to voice mails, emails and high volume of inbound/outbound patient/client calls regarding sensitive HIPAA information. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._

**CORE FUNCTIONS**

1. Communicates courteously and professionally both verbally ...