Opportunity Description
**Patient Support Specialist**
We are seeking a compassionate and detail-oriented **Patient Support Specialist** to join the MyCARVYKTI Call Center team. This role is critical in supporting patients throughout their treatment journey by managing casework, coordinating logistics, and ensuring compliance with program standards.
**Key Responsibilities**
**Case Management & Call Center Operations**
+ Serve as the point person on patient cases and perform day-to-day call center activities including patient enrollment, eligibility checks, travel/logistics arrangements, and incidental reimbursement.
+ Manage inbound/outbound calls and respond to inquiries from patients, caregivers, and treatment centers regarding support services.
+ Maintain accurate case records in Salesforce and Box.
+ Prioritize cases based on urgency and escalate appeals/exceptions to Gold/Navy Supervisors.
+ Collaborate with third-party vendors (Atlas and Connective)...
We are seeking a compassionate and detail-oriented **Patient Support Specialist** to join the MyCARVYKTI Call Center team. This role is critical in supporting patients throughout their treatment journey by managing casework, coordinating logistics, and ensuring compliance with program standards.
**Key Responsibilities**
**Case Management & Call Center Operations**
+ Serve as the point person on patient cases and perform day-to-day call center activities including patient enrollment, eligibility checks, travel/logistics arrangements, and incidental reimbursement.
+ Manage inbound/outbound calls and respond to inquiries from patients, caregivers, and treatment centers regarding support services.
+ Maintain accurate case records in Salesforce and Box.
+ Prioritize cases based on urgency and escalate appeals/exceptions to Gold/Navy Supervisors.
+ Collaborate with third-party vendors (Atlas and Connective)...
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