Pensions Operational Assurance & Technical Lead

Overview

We’re looking for a leader to head up our Operational Assurance, Complaints, and Technical Enablement function. This role is all about ensuring our pension administration services are accurate, consistent, and meet both regulatory and client expectations. You’ll play a key part in helping us grow and adapt during a time of increasing regulatory complexity and operational change.

How you’ll make an impact

• Lead a proactive audit and assurance framework to identify risks early and drive improvements.
• Oversee complaints management, ensuring fair and consistent handling of cases.
• Translate complex regulatory and technical requirements into practical operational actions.
• Provide technical oversight to ensure processes and communications meet high standards.
• Develop clear, client-friendly updates on regulatory changes to build confidence in our services.
• Lead and develop a multi-disciplinary tea...