People and Culture Specialist Bilingual Role at TELUS

Elevate team member experiences at TELUS as a Bilingual People and Culture Specialist. Contribute your problem-solving and communication skills to support HR inquiries.
In this role at TELUS, you will manage inquiries from team members and retirees, facilitating a smooth experience through effective communication and consultative support. Your responsibilities include advocating for team members and leveraging HR knowledge to resolve complex inquiries. You'll develop rapport with team members and stakeholders, driving continuous improvements in HR service delivery.
Key Responsibilities:
• Act as a welcoming voice for inquiries via phone, chat, and email
• Foster strong relationships with stakeholders
• Provide educational support and promote self-service options
• Analyze and resolve HR-related requests quickly
• Negotiate solutions in sensitive situations effectively
Requirements:
• Bilingual in French and English
• Knowledge of HR processes and customer ...