People Experience Advisor - Viana

Job Description

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

Responsibilities

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What You Will Bring

• Your specific process area
• Working in a shared service organization
• Being a good team player and influenc...