Opportunity Description
Primary Details
Time Type: Full time. Worker Type: Employee.
Primary Responsibilities
- Provide feedback on current processes and procedures to create better customer outcomes
- Assist in providing interpretation and advice to the business regarding policies, process and procedures
- Responsible for the operation and management of the service center that provides payroll, benefits, HR policies, timekeeping, payroll adjustments, etc.
- Handle global human resources enquiries
- Ensure timely quality delivery of own work and processes by supporting client Operational Level Agreements (OLAs), end-to-end HR Service Levels Agreements (SLAs), and Key Performance Indicator (KPI) adherence
- Manage case management system tool and ensure the correct points of escalation are delivered timely
- Using online systems to access data and answer customer inquiries within service times
- Answering incoming calls/emails en...
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