Performance & Customer partnership Manager

**In This Role, Your Responsibilities Will Be:**

+ Build and strengthen long-term customer partnerships through proactive engagement and consistent follow-up
+ Ensure customers achieve expected performance outcomes across projects and operational lifecycle
+ Analyze performance data and customer feedback to identify improvement opportunities and drive actionable insights
+ Collaborate with sales, service, product, and support teams to deliver consistent, high-quality customer experiences
+ Act as a trusted advisor to customers, supporting both operational success and future opportunities
+ Contribute to the development and continuous improvement of service processes, tools, and standards
+ Support commercial teams by identifying expansion opportunities and contributing customer insights
+ Facilitate knowledge-sharing and capability building across internal teams
+ Promote a culture of safety, compliance, and operational excellence in all activities
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