Opportunity Description
Description
Newrez is one of the largest mortgage lenders and servicers in the U.S., operating under the Newrez and Shellpoint brands.
Onsite 5 days a week in Tempe, AZ
Handling both inbound and outbound calls in a fast‑paced call center environment. Consultants will speak with homeowners who are past due on their mortgage, identify the reason for delinquency, and work with them to set up customized payment plans to bring their loan current. They'll also assist inbound callers with general mortgage servicing questions, process payments, and refer eligible customers to refinancing teams when appropriate. Throughout the day, documentation of interactions, meet performance goals, follow compliance standards, and represent the company professionally while delivering a high level of customer service.
***CUSTOMER POSITION DESCRIPTION***
Primary Function
The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The P...
Newrez is one of the largest mortgage lenders and servicers in the U.S., operating under the Newrez and Shellpoint brands.
Onsite 5 days a week in Tempe, AZ
Handling both inbound and outbound calls in a fast‑paced call center environment. Consultants will speak with homeowners who are past due on their mortgage, identify the reason for delinquency, and work with them to set up customized payment plans to bring their loan current. They'll also assist inbound callers with general mortgage servicing questions, process payments, and refer eligible customers to refinancing teams when appropriate. Throughout the day, documentation of interactions, meet performance goals, follow compliance standards, and represent the company professionally while delivering a high level of customer service.
***CUSTOMER POSITION DESCRIPTION***
Primary Function
The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The P...
Ready to Apply?
Submit your application for Performing Loan Consultant at TEKsystems
Apply for this Position