Permanent Customer Care Home Loan Retention Officer (Banking Industry) @ Raffles Place

Employment Type: Contract

Monthly Salary: up to $3,600

Location: Raffles Place

Working Hours: Mon to Fri, 10am to 7.30pm

• Speaking to customers on phone over home loan repricing
• Restructuring of loans (e.g. divorce/split ownership) is not under this team
• Assign to a list of customers to call to resolve customers’ queries on repricing
• Kpi is based on retention of customers as well as service levels.
• Daily case load is 40 average, but if high volume may go up to 50-60.
• Other tasks assigned

• Minimum diploma with relevant 3-4 years of home loans working experience
• Or degree holders with working experience (customer service experience or home loan processing/home loan sales/home loan retention)
• Able to speak...