Pet Help Center Customer Service Assistant

Pet Help Assistant
Support Pets and the People Who Love Them

The Animal Rescue League of Iowa (ARL) is seeking a compassionate, professional, and service-minded Pet Help Assistant to serve as a trusted resource for pet owners seeking guidance, support, and services for their pets.

This is a unique opportunity for someone who enjoys helping others, building relationships, and making a meaningful difference in their community. In this role, you will work directly with pet owners navigating a variety of situations, including lost pets, animal intake services, community veterinary care, pet aftercare arrangements, and end-of-life services. Every day brings new conversations, new challenges, and opportunities to support both animals and the people who care for them.

Success in this role requires a balance of compassion, professionalism, and emotional resilience. Some interactions are joyful, such as helping reunite a lost pet with its family. Others require pa...