Pharmacy Operations Help Desk Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary:

Under the direction of the Senior Manager Provider Network Services, the Help Desk Manager is responsible for managing and overseeing the call center operations for the Elevate PSAO and Good Neighbor Pharmacy programs. Focus on workflow efficiencies, customer experience enhancement, and strategic business planning. This role emphasizes continuous improvement, team development, leadership, and accountability to enhance the effectiveness of customer support and issue resolution.

Primary Duties and Responsibilities:

Team Lea...