Platform Support Specialist - Warehouse Management System and 1 Stock Solution

We are looking to fill the Platform Support Specialist (System Support) position in our Product
Management Team, located in Kuala Lumpur, Malaysia. You will work hand in hand with the Product
Support Team, Technology Team, Commercial, and Operations Teams in the APAC region to help
the company achieve operational excellence.
 Product Support:

Lead the WMS (Warehouse Management System) and 1SS (One Stock Solution) tech support domain - By tracking, responding, resolving and reporting issues to the stakeholders, for both internal and external parties.

Assess and triage incoming requests with the internal developers team. i.e: Support day-to-day warehouse operational activities (for all modules- inbound, outbound, pick, pack, shipped etc) that also includes: Incidents, bugs, systems issues, reports and access management requests

Lead and drive the RCA (Root Cause Analysis report), when it comes to major incidents on behalf of the product support t...