Player Support (Confidential- Latam) (Medellín)

Only Resumes Submitted in English Will Be Considered*

Key Responsibilities

• Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up.
• Guide users through product features and functionality.
• Ensure consistent support quality by adhering to established standards and policies.
• Collaborate and coordinate with team members to deliver the best possible support outcomes.
• Maintain an assigned schedule and be available to work night and weekend shifts including holidays, if required.
• Attend daily huddles/meetings to stay aligned on policy or process updates.
• Uphold our customer service standards in every interaction.
• Document recurring technical issues and escalate to the appropriate teams.
• Share insights with colleagues to continuously improve solutions.

Requirements

• Technical Skills
• Troubles...