Policy Owner Service, Specialist

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

This role is ideal for an individual with strong operational expertise, particularly in suspense management, payment processing, and compliance oversight – who is passionate about continuous improvement and driving operational excellence.
The successful candidate will demonstrate strong technical competence, sound judgment, and the ability to balance strategic thinking with meticulous operational execution. This position also requires effective leadership, cross-functional collaboration, and the ability to develop and mentor team members.

1. Operational Leadership & Decision-Making

Lead, guide, and develop a high-performing operations team through structured coaching, mentoring, and performance enablement.

Provide training and knowledge-sharing sessions to uplift team capability an...