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Policy Service Manager (Call Center)

Illinois Mutual

peoria, il, United-States Full-time June 19, 2026
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Opportunity Description

Job Title: Policy Service Manager

Department: Policy Service

Reports To: Assistant Vice President - Policy Service

Location: Home Office

Job Type: Full Time


Commitment to Core Values

At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member’s contributions:

  • Be honest, reliable and respectful
  • Think of other first
  • Work together to create results
  • Stand out with personal, caring service


Job Summary

The Policy Service Manager leads a team focused on delivering exceptional service to policyholders and internal partners within our Company’s largest call center. This role oversees daily operations, staff development, and process improvement to ensure ef...

Full-time Insurance

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