Portfolio Success Manager I

Why This Role Why Now
Zendesk is the intelligent heart of customer experience, and our Portfolio Success team is the engine driving value for our high-growth customers. We are looking for a
Portfolio Success Manager I
to join our Global Scaled organization. This isn't a traditional 'one-on-one' CSM role; it's a chance to be a product expert who leverages data and scaled outreach to impact hundreds of businesses across the APAC region. If you want to master the art of consultative success at scale within a global SaaS leader, this is your moment.
Who we're looking for The ideal candidate is a proactive problem-solver who thrives in high-volume environments. You don't just 'troubleshoot'—you provide strategic recommendations. You are analytical enough to spot churn trends in data and charismatic enough to lead a webinar that demands an audience's attention. Whether you come from a Support, Sales, or Account Management background, you bring a 'team-first' mentality and a hunge...