Pre-Sales Consultant (Contact Center | Avaya | Cisco)

About the Role

We are seeking an experienced Pre‑Sales Consultant with strong expertise in Contact Center technologies, customer experience (CX) solutions, and enterprise communications platforms. The candidate will work closely with sales teams, customers, and technology partners to design, present and position Contact Center solutions based on platforms such as Avaya and Cisco. The ideal candidate should possess strong technical, business and consulting skills to support solution design, customer presentations, RFP responses, and solution demonstrations.

Key Responsibilities

• Engage with customers to understand business requirements and CX transformation objectives.
• Conduct discovery workshops and requirement‑gathering sessions.
• Design Contact Center and Unified Communications solutions aligned with customer needs.
• Prepare high‑level and low‑level solution architectures.
• Support sales teams throughout the sales li...