Predictive dialler specialist

We are looking for a skilled Predictive Dialler Specialist to manage and optimize outbound and inbound dialling campaigns for a leading banking client . This role is critical in improving contact efficiency, campaign performance, and agent productivity while ensuring strict adherence to banking compliance, data security standards, and customer privacy policies . Key Responsibilities

Configure, manage, and optimize predictive dialler campaigns for banking processes such as collections, loans, credit cards, and customer outreach

Upload, validate, scrub, and manage customer calling lists in line with bank data security policies

Ensure strict adherence to banking compliance and regulatory requirements

Monitor and analyze dialler performance metrics including connect rate, abandonment rate, AHT, and agent utilization

Manage dialling modes, pacing ratios, retry strategies, call windows, and time-zone restrictions

Maintain call recording systems, monitoring processes, and...