Premier Customer Relationship Manager

Team Overview

The Premier Customer Relationship Manager will serve as the primary point of contact for TransUnion’s top-tier B2B clients, driving a seamless customer experience through escalation management, service level oversight, and Root Cause Analysis (RCA). This role partners cross-functionally to coordinate incident communications, deliver performance insights, and strengthen client relationships while supporting continuous program improvements.

In this role you will report to the IT Support Manager.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

The Premier Customer Relationship Manager helps to maintain and enhance the customer experience by:

Creating Root Cause Analysis documents

Calculating service levels and creating monthly customer metri...