Premier Service Manager

Branch Location

Jalan Tun Sambanthan, Ipoh

Primary Objectives

• Premier Centre Service Champion
• Manage vacant port and Onyx Leads
• Support cross selling & AUM initiatives
• Consolidate sales performance reports for Centre Manager
• Assist in events and campaigns (coordinating, merchandise)

Key Responsibilities

• Attend to walk-in or call-in clients (e inquiries on transactional banking, membership services, product offered, account balances, currency rates) and if necessary direct to RMs
• Improve Premier Clients' experience when there are turnover in RMs- Manage the vacant port of respective Centre Manager's portfolio by maintaining the list, provide updates regularly on campaigns and rates for cross-selling and AUM
• Provide strong support to Premier Relationship Managers and Premier Relationship Directors in sales activities such as pre/post sales appointments, checking of forms ...