Principal Advisor Customer Management

**Description**

**About the Role**
In this influential, outward facing role, you will serve as the primary relationship conduit between MISO and key members/market participants, often engaging with senior level stakeholders such as VPs, CFOs, and COOs. You will provide value added support, help resolve policy and operational issues, coordinate with internal subject matter experts, and contribute to strategic initiatives that enhance the MISO member experience.
You’ll also drive collaboration across Regulatory Affairs, Stakeholder Relations, Operations, and Planning teams to support regional goals, strengthen customer relationships, and ensure issues are resolved proactively. This role requires strong judgment, excellent communication, and the ability to navigate complex business and technical environments.

**Key Responsibilities**

+ Serve as a primary liaison to customers, regulators, and internal teams, ensuring timely responses to operations‑related i...