Principal Analyst — Enterprise CX Transformation

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

**About This Role:**

We’re seeking a Principal Analyst inspired by the future of customer experience (CX) transformations and the executives who lead them. In this role, you’ll examine how senior CX leaders build and operate cutting-edge CX programs and drive enterprisewide customer-led innovation amid the rise of AI and volatility. You’ll conduct visionary original research that helps senior CX executives across industries build the experiences and CX pr...