Opportunity Description
**Your role at Dynatrace**
Provide deep, customer-facing technical expertise for Dynatrace Mainframe environments, bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support, Consulting, and Enablement and is intended to reduce dependency on R&D, accelerate customer outcomes, and de-risk high-value enterprise deployments.
This position is **not** a traditional systems programmer role, but a modern **z/OS systems support / diagnostics specialist** focused on troubleshooting, customer impact, and cross-platform observability.
**Primary Responsibilities**
+ Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS
+ Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware
+ Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause
Provide deep, customer-facing technical expertise for Dynatrace Mainframe environments, bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support, Consulting, and Enablement and is intended to reduce dependency on R&D, accelerate customer outcomes, and de-risk high-value enterprise deployments.
This position is **not** a traditional systems programmer role, but a modern **z/OS systems support / diagnostics specialist** focused on troubleshooting, customer impact, and cross-platform observability.
**Primary Responsibilities**
+ Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS
+ Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware
+ Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause
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Submit your application for Principal Mainframe Sustaining Engineer at Dynatrace
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