Opportunity Description
Description
Amazon Customer Service (CS) is reimagining the associate experience from the ground up. We're building a future where every associate—from their first day through their entire career—has an experience designed around them as individuals.
Network Solutions is seeking a Principal Product Manager - Technical to lead product strategy for the Associate Journey. You'll define what capabilities empower Customer Service associates and why they matter—from pre-hire through onboarding, training, scheduling, and career progression. You'll build AI-native product capabilities that personalize the associate experience and enable associates to do their best work serving customers.
You'll work at the intersection of product strategy, AI/ML, human-centered design, and experimentation. When we get this right, attrition goes down, Total Customer Value goes up, and CS becomes the primary reason customers choose Amazon.
This is a ground-up build applying new approaches...
Amazon Customer Service (CS) is reimagining the associate experience from the ground up. We're building a future where every associate—from their first day through their entire career—has an experience designed around them as individuals.
Network Solutions is seeking a Principal Product Manager - Technical to lead product strategy for the Associate Journey. You'll define what capabilities empower Customer Service associates and why they matter—from pre-hire through onboarding, training, scheduling, and career progression. You'll build AI-native product capabilities that personalize the associate experience and enable associates to do their best work serving customers.
You'll work at the intersection of product strategy, AI/ML, human-centered design, and experimentation. When we get this right, attrition goes down, Total Customer Value goes up, and CS becomes the primary reason customers choose Amazon.
This is a ground-up build applying new approaches...
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