Principal Product Manager - Technical, External Services, AWS Customer Experience

Description
Join AWS to shape how millions of customers interact with cloud infrastructure through intelligent agents. You'll own the product strategy for AWS's agentic user experience, transforming how customers accomplish their goals by simply stating their intent rather than decomposing complex technical requirements.

This is a usability role at the frontier of AI — the hardest problem isn't building capable agents, it's designing experiences where customers understand what agents are doing, trust them enough to delegate work, and feel in control. You'll reduce friction, eliminate complexity, and make agent interactions feel natural across every workspace.

Key job responsibilities
- Define and own the multi-year product strategy for AWS's agentic user experience — establishing how customers work on AWS through agent delegation, autonomous operations, and intelligent workflow automation
- Drive the product vision for progressive trust and autonomy models, p...