Principal Service Designer

• Challenge yourself to reimagine the future of travel at Qantas
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent position based at our Head Office in Mascot, Sydney

At Qantas, we’re constantly evolving how we design experiences for our customers and employees. As a Principal Service Designer, you’ll play a critical role in shaping the future of the end-to-end travel experience, helping create seamless, connected journeys across our airports, lounges, baggage services, inflight experiences and digital touchpoints.

This is a unique opportunity to influence some of Australia’s most recognisable travel experiences, working across complex operational environments and collaborating with teams spanning customer, digital, operations, airport services, inflight, technology and frontline employees.

As the Principal Service Designer, you will lead strate...