Proactive Retention Specialist at Pocketpills

Join Pocketpills as a Proactive Retention Specialist in Surrey, BC, focusing on enhancing member loyalty and satisfaction through exceptional customer care.
We are searching for an empathetic and solutions-oriented individual with a strong background in customer retention. You will work closely with customers to understand their needs, resolve issues, and implement proactive strategies to reduce churn. Your collaborative efforts with cross-functional teams will play a vital role in ensuring overall customer success.
Key Responsibilities:
• Build relationships through effective communication
• Engage with customers to improve satisfaction
• Identify and assist at-risk members
• Elevate unresolved concerns to appropriate teams
• Track engagement metrics in CRM systems
Requirements:
• 4+ years in customer service or retention fields
• Exceptional communication and interpersonal skills
• Strong conflict-resolving skills
• Comfortable with CRM and custome...