Process Improvement Consultant (Raleigh, NC)

This is a hybrid position based in Raleigh (the DAC). Candidates must live within a commutable distance of the any of the Bank’s operations centers.

The Business Process Consultant (BPC) supports theEnterprise Engagement Center Group Modernization Teambydeliveringprocess optimization, demand management,and solution delivery across engagement centers and back-office operations. This role plays a critical part insupportingtranslating business demand into actionable requirements and ensuring alignment between process design, technology solutions, and the target operating model.As a key execution partner, the BPC owns centralized intake and governance processes, leads detailed process mapping efforts, and collaborates closely with technology teams to deliver scalable, efficient, and outcome-driven solutions that improve operational performance and customer experience.

Demand Intake & Governance Execution<...